Some of you may have seen this posted on XRPchat, and for those who hadn't - here is a little story about a recent experience:
"Let me say something about STEX ... the other night, I registered, and moved a pretty decent amount of CSC over to it. Thing is, I somehow managed to make that mistake - omitting the destination tag. I copied and pasted it into the submission window in my CSC wallet, but must've cleared it somehow before sending.
STEX was having some issues, but I opened a ticket as soon as I was able to, and support got back to me within a few hours. They asked me to provide verification, in the form of a picture of me holding my ID, and a piece of paper with the date/STEX written on it, etc... like you'd have to do for verification on most exchanges.
I was going to ask them if they could return the CSC to my wallet, but they went ahead and loaded them into my new account. They didn't have to do any of that, and they were great about it. So, kudos to them.
In the interim, I'd also emailed the CSC foundation to see if somebody could verify whether or not I left out the destination tag. @Daniel Keller emailed me back within a half-hour it seemed (this was Sunday night in Boston) ... he checked their servers and provided me with a link to CSC Charts, similar to XRP Charts, and I was able to see the transaction that way. Again, couldn't have been nicer about it.
So - my two cents - I have an enormous amount of respect for both STEX and the team at CSC."
Thanks again Daniel, and to both Artur & Kirill from STEX if they happen to be lurking here